Terms and Conditions

Terms and Conditions

We reserve the right, at our discretion, to change, modify, add, or remove portions from the Terms & Coditions at any time so visitors are encouraged to review the Terms & Coditions at the inception of each session. May 31, 2023

Rental

You must be at least 21 years old and you must have a valid motorcycle class driver’s license as well as a major credit card.

Rental rates include Unlimited miles,no hourly charges and use of vehicle for a 24 hour period.

Every client will receive orientation to the motorcycle that covers all aspects of safe motorcycle operation, the clients’ maintenance responsibilities, local and state laws.

Motoralb will provide storage for client luggage, airline tickets, and other valuables free of charge, at any time.

Fuel costs are client’s responsibility. Motoralb claims no responsibility for motorcycle fuel consumption and mileage.

Helmets can be provided with all motorcycle rentals and all tours at extra cost. Clients are encouraged to bring their own helmets for comfort and style. In addition, helmets may be purchased at many of Motoralb rental stations. Helmets are required by law.

One additional driver is permitted at no extra charge. The minimum age for an additional driver is 21 and a valid motorcycle license is required.

The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.

A security deposit of €1000 – €2000 will be taken at pick-up. Security deposit must be processed via valid credit card.

A rental day is 24 hours. A fee of €20/hour may apply for vehicles returned late.

All confirmed rental reservations are non-refundable, unless specified under that of the Reservation Cancellation Protection guidelines (see below). No refunds on early returns.

Motoralb accepts the following methods of payment: Cash, VISA, Master Card, Discover, Diners Club, and JCB. Travelers Cheques are not accepted for security deposit.

 

GUIDED TOURS

A €1,000 EUR deposit is required at the time of booking, with the remaining balance due 30 days prior to the arrival date for the tour. By signing the Credit Card Authorization form you give Motoralb permission to charge your card 30 days prior tour start. If, in case of payment by wire transfer, the total balance is not received 30 days before tour start, Motoralb reserves the right to cancel the Guided Tour reservation and charge a cancellation fee.

Every participant in an Motoralb Tour is required to accept and sign a Tour Agreement and Liability Release Waiver before the Guided Tour begins. Motoralb cannot accept a tour participant without these signed forms. Our agents can provide a copy of these forms upon request.

Cancellations received more than 45 days prior to departure : 10 % of the total cost
• Between 45 and 20 days prior to departure : 35 % of the total cost
• Between 19 and 8 days prior to departure : 70% of the total cost
• Between 7 and prior to departure and after the departure date : 100% of the total holiday cost.

 

In the rare event of a tour cancellation, Motoralb will notify all tour participants immediately. Motoralb will either offer the tour as a Self-Drive Tour (bike rental & hotel package) or will offer to operate the tour if all booked customers agree to a supplement charge. If customers do not accept to pay the supplement, Motoralb will refund their payment in full, which will constitute the full settlement. Motoralb is not liable for any additional costs or losses incurred by the tour participant due to Motoralb’s cancellation of tour due to lack of participation. This includes, but is not limited to the cost of pre-paid airline tickets, hotel reservations or automobile rentals. Situations may arise which will make it necessary for us to cancel, advance or postpone a scheduled tour, change itineraries or make substitutions regarding hotels, cities, tour guides and other travel arrangements. In that event, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full tour price will be refunded if the tour is cancelled prior to scheduled tour start date.

If the tour participant does not comply with traffic laws or the requirements for group travel, Motoralb may cancel the contract and the rental motorcycle will be secured.

Your Tour Guides are there to assist you while on tour and will do their best to ensure that every participant gets the most out of your Motoralb tour experience. It is extremely important for all riders to listen carefully to the Tour Guide’s safety and travel instructions each morning to help ensure the best possible group riding conditions. Should you desire to travel independent of the group for any length of time, the Tour Guides can assist you in planning a suitable route.

Tours operate on a seasonal basis and where seasonal variances and/or weather conditions cause changes in the tour routing and accommodations the itinerary will be adjusted accordingly, with alternate hotels, restaurants and roads being selected.

Motoralb strives to schedule its tours at a time of the year when the weather in the touring area is typically pleasant for motorcycling. Many tours pass through areas where weather conditions can change very rapidly. Motoralb cannot be held liable for unpleasant and unsuitable weather conditions, and no refunds shall be granted for such conditions.

All Theft and Damage Waivers and Supplemental Liability Insurance options are subject to the express terms and conditions of the rental contract and do not include coverage for injury, personal property, or damage as the result of negligence such as illegal use or use of rental while under the influence of drugs or alcohol. A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report will be considered to be at the fault of the Renter.

Motoralb recommends that you take out adequate travel, health and accident insurance as well as Trip Cancellation Insurance. Motoralb currently offers Theft and Damage Waivers, as well as Supplemental Liability Insurance.

If you wish to pick-up/drop-off your bike at a location other than scheduled by Motoralb a custom pick-up charge may be incurred.

INSURANCE AND PROTECTION PLANS

Basic Insurance

Security Deposit of 700€ will be required for the rental of motorcycles.

3rd Party Liability insurance protects renter against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident. Renter supplemental Liability Insurance Benefit is €300,000.

Blu Insurance

Basic Insurance

International Insurance required to travel outside of Albania, will be included with your rental price.

Roadside Assistance Roadside Assistance Coverage provides towing and roadside assistance by an Motoralb approved vendor if your motorcycle becomes inoperable. The benefits include emergency road service towing (within 100 km of occurrence) emergency fuel delivery (up to 10 litres) and jump start services. In purchasing the Roadside Assistance Coverage, we will waive the cost of any approved tow or road side assistance service up to the amount of €500/EUR per incident.

Full Insurance

Blu Insurance

Damage / Theft / Vandalism Comprehensive insurance covers you for accidental damage, collision or crash, severe weather, theft, vandalism or malicious acts.

Motorcycle Replacement A new motorcycle will be provided in case of an accident or on the rare occasion of major breakdown.

Reservation Cancellation Protection By purchasing Reservation Cancellation Protection (RCP), you’re entitled to cancel your reservation and receive a refund for the following cases:

    1. Sudden severe medical condition suffered by customer that prevents travel (certified medical doctor’s notice is required).
    2. Pregnancy of customer (Doctor’s notice is required).
    3.Death of customer, or immediate family member of customer (Spouse, Child, Brother,Sister, or Parent).
    1. 4. Unexpected draft or deployment of customer to armed forces(verification required. Your claim must be received by Motoralb 72 hours before the scheduled pickup time.

MOTORALB

Our agency can be considered as one of the first and only in Albania with a standard of European level of professionalism in this field.

We can customize any type of request, from well-organized guided tours, self-guided tours or motorbike rental.

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QUICK INFO

Monday-Sunday: 9am to 5pm;
Rruga e Barrikadave P.9, Tirana 1017
+355 68 65 57 477
info@motoralb.com